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Shipping and Returns


We use DHL or Fedex express for international shipping. It’s the safest and fastest way to delivery. Please allow a few days on delivery. We do not ship to P.O. Boxes. The Shipping cost depends on the actual weight and volume of parcel. You will cover the shipping cost based on actual shipping rate.


Custom decorated products and samples cannot be returned. And they are not refundable.


Contact your account manager or email within 3 days of receipt to report any damage. You must also call the carrier immediately for a damage inspection and claim for reimbursement. All original packing materials and cartons must be retained for inspection purposes.


Please arrange to be available to accept your shipments. If an order is returned to Aurora Lashes Pro because it was refused or no one was available to receive it, you will be responsible for the shipping charges and a 25% re-stocking fee. If the order is re-shipped, freight charges will be applied. No further orders will be shipped until your account is clear.

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